This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.Cincy Performance.com
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information
How That Information Is Used:
We DO NOT sell your information, it is used only for the purpose of filling your order. We need the information because if a problems arises with your order we can contact you.
Contact Us
If you have any questions please feel free to email us at sales@cincyperformance.com
Shipping Information:
Due to the volume of orders, please allow 3-5 days for processing orders. Depending on the product please allow 2-3 weeks for delivery.
Refund, Returns and Cancellation Policies:
These issues must be handled through email. Email sales@cincyperformance.com
Refund, Returns and Cancellation Policies:
We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse. Consumable items (such as hair removal creams, tanning lotions, lipstick, or any other product that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item. We will be charging a 50% restocking fee on all opened videos, DVDs and books. All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used). Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you. Along with your return, be sure to include the following: Your order number and/or your complete name, address, and email address RGA (Return Goods Authorisation Number) should be mentioned outside the box. A detailed explanation regarding your reason for returning the item(s) Information about whether you would like a refund or a replacement Refunds will appear on your credit card statement within 10 business days. Refunds for those who have paid via check or money order may take up to 3 weeks to arrive. CincyPerformanceStore.com will reimburse you for your actual shipping costs if the item arrived damaged or defective, or if you were shipped an incorrect item due to a mistake on our end. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc. Otherwise, shipping and handling costs are non-refundable.
Hoods
There is a 30% Restocking fee on all hood returns AND the customer must pay for shipping back. Original Shipping charge is NON-Refundable. This all applies IF the hood is in condition to be able to be returned, if not then the customer does not get any money back.